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1. What kinds of information does Callaway Golf collect?
Callaway Golf websites can collect information about you in a number of ways. One way we do this is by directly requesting information from you (such as on a product order form when you make a purchase, during customer service communications, as part of a sweepstakes or contest entry form, on registration pages, in response to a survey or on similar web pages where you are able to enter information into data fields and then send this information back to Callaway Golf). You may be asked to provide us with your name, address, credit card number, credit card expiration date, password reminders (such as your mother’s maiden name or the name of your favorite pet), phone number, fax number, email address, shipping address and similar information about you as an individual. We may also ask you questions about your golf game, your buying preferences or your lifestyle. We refer to all of this information as your "Personal Information."
From time to time, you may also be given the opportunity to give us feedback about our products or services or to post messages for others to read. Sometimes this is done anonymously. Other times your name or other identifying features may be attached. This process will always be voluntary and we will explain to you how the information will be used whenever we ask for it.
Callaway Golf intends to give you as much control as possible over your Personal Information. In general, you can visit Callaway Golf on the Internet without telling us who you are or revealing any Personal Information about yourself. There are times, however, when we may need your Personal Information in order to do such things as process an order, respond to your information requests or to allow you to participate in online promotions.
If you choose to give Callaway Golf Personal Information via the Internet, it is also our intent to let you know how we will use such information. If you tell us that you do not wish to have this Personal Information used as a basis for further contact with you, we will respect your wishes. You can call us at 800-588-9836 or 760-931-1771. For information about online shopping, please call 1-877-CALLAWAY. You can also email@example.com for more information or you can write to us by addressing requests to Internet Customer Service Representative, 2180 Rutherford Road, Carlsbad, California 92008.
2. What are cookies?
Use the Options menu in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features offered on Callaway Golf websites. In addition, the Federal Trade Commission provides helpful information about online privacy on their website: http://www.ftc.gov/.
3. Why does Callaway Golf collect this information and how is it used?
We need this information to process your orders and to help us improve our services to you; we want to make it easier to tailor our products and services to your particular needs. We also want you to have the most enjoyable Internet and shopping experiences possible.
With that in mind, Callaway Golf collects Personal Information and General Data in order to:
- Conduct and facilitate online transactions.
- Maintain purchasing records and understand shopping patterns.
- Make the website easier for you to use by not having to enter information more than once.
- Provide information faster.
- Create content more relevant to you.
- Adjust the website to your personal preferences.
- Process your product orders.
- Conduct contests, sweepstakes and promotions.
- Help you quickly find products, services or information available from Callaway Golf.
- Make improvements to the website.
- Assess general trends within the website.
- Alert you to new products, contests, sweepstakes, special offers, updated information and other services that Callaway Golf thinks might be of interest to you. This might be done through direct contact with you or by customized postings on our websites.
- Where you have given us your permission we also might authorize other companies to contact you directly.
- Enable you to use certain customized features and to save information for later visits to the website.
- Create and deliver other similar business-related features and services.
- Offer you occasional opportunities to provide us with feedback about our products or services.
4. How do I let Callaway Golf know that it is okay to contact me?
When you make a purchase online at one of our websites, you will be asked to provide certain Personal Information that will allow us to process the order. By making a purchase with us online, you agree that Callaway Golf and its fulfillment partners may contact you regarding your order status and other order fulfillment issues. If you are uncomfortable providing Personal Information online, you can also make a purchase by calling 1-877-CALLAWAY. You can also call us at 800-588-9836 or 760-931-1771. You can also email firstname.lastname@example.org for more information or you can write to us by addressing requests to Internet Customer Service Representative, 2180 Rutherford Road, Carlsbad, California 92008.
If you provide us with your mailing address, telephone number or facsimile number, and tell us that we may contact you, we may also get in touch with you by one of these methods.
5. What happens when I make an online purchase at a Callaway Golf website?
In some instances, your Personal Information will be shared with and stored by third parties who perform services and carry out functions on our behalf and/or in connection with an order. These include, among others, third party payment and order processors, our network of fulfillment entities (such as local retailers and other product distributors), package delivery services, data management and analysis companies, marketing professionals, fraud protection services, website evaluators and the like.
For example, we may disclose Personal Information that we collect about you to third parties who we use to provide order processing, fulfillment, financial, marketing or other services on our behalf or as otherwise permitted or required by law. In some cases, we use these companies or individuals to service, process and fulfill transactions, to protect against fraud, for institutional risk control, to respond to judicial process or to perform other duties on our behalf.
We also may collect and store information about you that we receive from other sources, to enable us to update and correct the Personal Information contained in our database and to provide product recommendations and special offers that we think will interest you.
6. Where does Callaway Golf store this information and is it secure?
Callaway Golf operates in many countries throughout the world. To enable us to offer consistent service to our customers, wherever they may live, we manage most of our Internet sites from within the United States. Information may be collected outside of the U.S. and transferred to the U.S. in certain instances. Information that we collect may also be transferred to and stored by third parties who perform services and carry out functions on our behalf and/or in connection with an order. These include, among others, third party payment and order processors, our network of fulfillment entities (such as local retailers and other product distributors), package delivery services, data management and analysis companies, marketing professionals, fraud protection services, website evaluators and the like.
Callaway Golf takes precautions to protect your Personal Information, including our policy of allowing access to this Personal Information to only to those individuals and entities with a need to know. We also use available technology and encryption, when legally required or when appropriate for your protection, to provide a more secure environment and to reduce the chance of unauthorized access.
Personal Information is stored in a secure environment protected by a combination of physical and technical measures. The information may be kept in separate locations or it may be aggregated into reports, lists or databanks. There is no general public access to this information. In some cases, the Personal Information may be encrypted before you conduct your transaction, using appropriate secure technology. If you send us correspondence such as email or postal mail, or contact us by phone, we may collect such information in a file specific to you. These files will also be stored in secure locations.
Always keep in mind, however, that the Internet is not a secure system and you should be cautious about the information you disclose while you are online. Although we take steps to protect your Personal Information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, we cannot absolutely guarantee the security of your Personal Information provided over the Internet and we will not be responsible for loss, misuse or alteration of the Personal Information. Click here to find out more about online security. In addition, the Federal Trade Commission provides helpful information about online privacy on their website: http://www.ftc.gov/.
7. How long will Callaway Golf store this Personal Information?
We will remove the Personal Information within a reasonable period of time after receiving your request to do so. Otherwise, the information will be stored in a secure and protected environment for as long as we believe it necessary to serve you and to carry out the other purposes for which we collected the Personal Information and General Data. In addition, legislation might oblige us to store this Personal Information for a certain period of time.
8. Does Callaway Golf share this information with anyone?
From time-to-time, in order to provide you with the services, information and products that you have requested, to fulfill an order, to conduct contests, promotions or sweepstakes or to provide you with services, information and products that we think might be of interest to you, we may share your Personal Information with the following entities and individuals:
Third Party Service Providers and Golf Retailers: In some instances, your Personal Information will be shared with third parties who perform services and carry out functions on our behalf and/or in connection with a product order. These include, among others, third party payment and order processors, our network of fulfillment entities (such as local retailers and other product distributors), package delivery services, data management and analysis companies, marketing professionals, fraud protection services, website evaluators and the like. These companies and individuals may be used, among other ways, to fulfill orders, process credit card payments, provide customer service, deliver packages, send emails or post mailings, update customer lists and provide marketing services and support.
Callaway Golf uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by third party ad management companies. These files enable these entities to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Site.
Business Transfers: As noted above, in the event that all or substantially all of our assets are sold or transferred to another party, or in case a transaction occurs in which your Personal Information is one of the business assets transferred, all Personal Information that has been collected and stored may be one of the business assets that we transfer. You will be notified of such a transfer in accordance with Paragraph 16, below.
Law Enforcement, Regulatory Agencies and Legal Proceedings: The Callaway Golf Companies may share your information with government entities, authorized law enforcement personnel, regulatory bodies or as part of legal proceedings, in response to a valid subpoena or court order or as required by applicable law.
9. What is the process for reviewing and correcting information?
You may request a copy of the Personal Information that Callaway Golf has collected. You may also correct any inaccuracies contained in this Personal Information. We do not charge for information requests, although we may charge you a fee to cover our reasonable costs of actually providing you with a copy of your Personal Information. We will require proof of your identity. Please address requests to Internet Customer Service Representative, Callaway Golf Company, 2180 Rutherford Road, Carlsbad, California 92008-7328 or email email@example.com. We will provide you with a readable copy of the Personal Information within a reasonable time period after your request (usually 30 days, although we will acknowledge your request within 14 days). You may challenge the data that we hold about you, and, where appropriate, you may have the data corrected or completed. In some instances recognized by law, we may refuse to provide you with a copy of the Personal Information or change the data, but we will give you reasons for our refusal.
10. Does Callaway Golf offer links to other websites?
11. What about Personal Information received from third parties?
12. What about the privacy of children?
Protecting the privacy of children is important. Our website is not directed at children under the age of 13, nor do we knowingly solicit or collect Personal Information from children under the age of 13. If we become aware that a user is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her Personal Information from our files. We do not sell or ship any items ordered through this website to anyone who we know to be under the age of 18.
13. What happens if Personal Information is not provided?
If you choose not to provide Personal Information, you will still, in most cases, be able to use many of the website features. However you will not be able to access areas that require registration or participate over the Internet in contests, sweepstakes or similar promotions, nor will you be able to make purchases.
14. How can I stop receiving communications from Callaway Golf?
If you wish to stop receiving communications from us or would like us to cease processing your information in any other way, you can write to us at: Internet Customer Service Representative, Callaway Golf Company, 2180 Rutherford Road, Carlsbad, California 92008-7328 or email firstname.lastname@example.org.
We will also provide you with a return email opt-out address in each email that we send to you so that you may opt out of receiving future email communications. This return opt-out address will be operational for at least 30 days following the date the email was originally sent to you.
15. Your California Privacy Rights
California Law permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com or write to us at 2180 Rutherford Road, Carlsbad, California 92008. Attn: Privacy Coordinator.
Please see our terms and conditions for additional information.